The ContactLine system is geared towards assistance in multi-counter and multi-service environments, with recourse, whenever possible, to wireless technologies and Web applications to support its functioning.

The solution was re-conceived to function in a Corporate TV environment, the main purpose being to make local assistance management more efficient and sophisticated.

Nowadays, customer service control is regarded as a fundamental requirement. ContactLine responds to this need by managing and regulating customer flows, occupying waiting time with the transmission of pertinent and updated information, thus, opening the way for potential partnerships or income through the sale of advertising space.




. Rendering a modern and efficient assistance service to its customers;
. Adopting an integrated assistance management tool with Corporate TV and benefiting from all associated advantages;
. Management control of assistance resources based on Reports and Statistics created by the ContactLine system.




. Solution 100% adapted for integrated functioning with Corporate TV;
. System connectivity, adopting any kind of access technology and any kind of display;
. Simplicity in management, updating and remote monitoring of the system (web-based, user friendly);
. Software application compatible with all operational systems (Windows, Mac OS e Linux);
. Adaptability to all kinds of assistance-related environments and needs; creating different queues;  managing priorities for strategic assistance, etc;
. Statistical management and issue of assistance reports;
. Available in SAAS (Software As A Service) model, exempting the customer from acquiring the software or hardware in question;
. Potential for permanent technological evolution.